Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when requesting a quote or contacting us.
• Property Information: Details about your property, including address, property type, and installation requirements.
• Technical Information: IP address, browser type, device information, and website usage data collected automatically when you visit our site.
• Communication Data: Records of correspondence, including emails, phone calls, and messages sent through our contact forms.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your inquiries and requests for quotes
• Schedule appointments and installations
• Send you information about our products and services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations and protect our rights
• Respond to customer service requests

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., installation teams, customer service providers)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer or merger (with notice to you)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us: