Terms & Conditions

1. Acceptance of Terms

By accessing and using this website or engaging our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services

My Best Windows & Glass provides windows, doors, conservatories, and glass installation services. All services are subject to:

• Site survey and measurement
• Written quotation and agreement
• Product availability
• Installation scheduling

3. Quotations and Pricing

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change without notice, but agreed quotations will be honored for the specified validity period.

• Quotations are based on information provided by the customer
• Additional work may incur extra charges
• All prices are inclusive of VAT unless otherwise stated
• We reserve the right to modify pricing for custom orders

4. Orders and Contracts

When you place an order with us, you enter into a legally binding contract. The contract is formed when:

• You accept a written quotation
• You pay a deposit (where applicable)
• We confirm your order in writing

Cancellation rights apply as per UK consumer protection laws. You have 14 days to cancel your order from the date of contract formation, subject to our cancellation policy.

5. Deposits and Payments

Payment terms are as follows:

• Deposits may be required to secure your order and schedule manufacturing
• Balance payment is typically due upon completion of installation
• We accept cash, bank transfer, and major credit/debit cards
• Payment plans may be available - please inquire for details

6. Installation

Installation services are subject to:

• Site accessibility and suitability
• Weather conditions (for external work)
• Customer availability for site access
• Completion of any necessary preparatory work by the customer

We will make reasonable efforts to complete installations on agreed dates but are not liable for delays due to circumstances beyond our control.

7. Guarantee and Warranty

We provide a comprehensive 10-year guarantee on materials and installation workmanship, subject to:

• Proper use and maintenance of products
• Reporting defects within reasonable time
• Allowing us reasonable opportunity to inspect and remedy issues
• Compliance with our maintenance recommendations

The guarantee does not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature.

8. Customer Obligations

As a customer, you agree to:

• Provide accurate information about your property and requirements
• Grant access to your property for surveys and installations
• Prepare the site as instructed (if required)
• Make payment as agreed
• Ensure the safety of our team while on your property

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of the products and services provided
• We are not liable for indirect, consequential, or incidental damages
• We are not responsible for delays caused by third parties or circumstances beyond our control
• Our liability for property damage is covered by our public liability insurance

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of My Best Windows & Glass and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

11. Complaints and Disputes

If you have a complaint, please contact us immediately. We are committed to resolving issues fairly and promptly. If we cannot resolve a dispute:

• You may refer the matter to relevant trade associations
• Alternative dispute resolution services may be available
• UK consumer protection laws and courts have jurisdiction

12. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

For questions about these Terms & Conditions, please contact us: